Privacy


Use of Cookies


For technical reasons, we use cookies to manage the language you have selected.

Google Analytics is also used to generate anonymized statistics about visits to our website. These cookies are disabled by default and can only be activated manually via the consent banner. You can configure your browser to notify you when cookies are created or to block them entirely:
Access to our website is not restricted based on your cookie preferences.

Processing of Personal Data


You can browse our website, learn about our services, and read our latest news without providing any personal information.

When you choose to create an account or subscribe to our services, we collect and process your personal data only with your explicit consent, obtained via a checkbox at the time of registration.

Data Collected


The personal data you may provide includes:
your first and last name, address, phone number, email address, and bank account number (for billing purposes only).

These data are processed solely by E-telier, headquartered at Avenue des Alliés 16, 1410 Waterloo, Belgium (Company No. 0821.228.922), in accordance with the EU General Data Protection Regulation (Regulation EU 2016/679 - GDPR).

Purpose of Processing


Your personal data is used exclusively for the following purposes:
  • Managing customer accounts and subscriptions
  • Sending newsletters and marketing emails (internal use only)
  • Compiling anonymous internal statistics
  • Debugging and improving our services
  • Issuing, verifying, and archiving invoices in compliance with tax regulations

Your data will never be sold or shared with third parties.

Data Retention


Your personal data is retained for 2 years following your last login, in accordance with standard tax control periods related to invoicing obligations.

Your Rights


In accordance with the GDPR, you have the right to:
  • Access your personal data
  • Correct inaccurate, incomplete, or outdated data
  • Request the deletion of your data (when permitted by law)
  • Object to certain types of data processing
  • Withdraw your consent at any time

To exercise these rights, please send a dated and signed written request, along with proof of identity, to the data controller via email or postal mail. If your request is not processed within 45 days or is denied, you may file a complaint with the Belgian Data Protection Authority:

Data Protection Authority (Autorité de protection des données)
Rue de la Presse 35
1000 Brussels – Belgium
Tel. +32 2 274 48 00
Fax +32 2 274 48 35
Email: contact@apd-gba.be

If you ever believe that your personal data has not been handled in accordance with the GDPR, please contact us directly so we can investigate and resolve the issue.